Account Control

Cookie Casino Gives You the Controls

Play only from 19+, and every Cookie Casino account carries deposit limits, loss limits, session reminders, cooling-off and self-exclusion.

Set a limit

MGA LicensedOperating under license MGA/B2C/902/2011 since 2011, audited by GLI, QUINEL, and eCOGRA.

Quick Reference

Your Protections, Before You Log In

You will have the age rule, the licence, the exclusion register and the helpline in one view.

Minimum age19+

LicenceMGA/B2C/902/2011

National registerBetGuard (Ontario)

Helpline1-866-531-2600

Limit questions[email protected]

Your Toolbox

Choose Your Tools Before You Play

This block tells you what each of the five account tools does and when it fits.

How Much Can I Add?

This caps how much you can put in during a set period. Switch it on before your first session, while your head is clear and no money is at stake.

Planned Loss, No Surprises

A loss limit caps what you can lose in a period, so a session cannot quietly go further than you planned. Set it when you want a stopping point that holds on its own.

Reminder On, Clock Visible

A reminder appears while you play, so the clock in your head is not the only one counting. Switch it on if sessions tend to run past what you intended.

Do I Need a Break?

A cooling-off period takes a break from playing on your account. Choose it when you need distance for a while but want the account still open afterwards.

Closed Access, Not Just Limits

Self-exclusion closes your access to play for the term you choose. Use it when limits no longer feel like enough and you want the decision taken out of the moment.

Four Short Steps

How Does a Limit Get Set?

You will have a limit confirmed in your account, checked and visible before you play.

Sitting at Your Settings

Open the settings area of your Cookie Casino account and find the section on limits and play control. Log in with your registered email address so the change lands on the right account.

Which Type Fits?

Pick the type that matches your concern: deposit limits for money in, loss limits for money out, or the time-based tools. One type is usually enough to start with.

Tighter Now, Looser Later

Decide the period the limit should cover and confirm it. A tighter limit applies straight away, while a looser one waits out the cooling-off period the rules require.

Check It Before You Play

Return to the limit screen and check that the new figure is shown as active. Keep the confirmation from your registered email address in case you need to refer to it.

Notice These Signs Before Play Stops Being Fun

Catching these signals early keeps the decision in your hands rather than the account's. A limit or a pause is the first step, set before you play again and not after a losing night, so the choice stays yours.

Here are the signals players describe most often, in their own words.

Spending money you had set aside for bills.
Playing longer than you meant to, again.
Chasing a loss with a bigger deposit.
Hiding your play from the people close to you.
Borrowing to keep the account topped up.
Feeling restless on the days you do not play.
Telling yourself you will stop tomorrow.

Talk to someone

Free, Confidential Support Across the Country

By the end you will know which service fits your situation and how to reach it.

ConnexOntario

Trained staff answer day or night, every day of the year, for players and for family members worried about them. Calls are confidential, and reaching out in advance costs nothing. 1-866-531-2600 connexontario.ca

Responsible Gambling Council

This independent non-profit based in Toronto explains the signs of harm, how self-exclusion works and where debt guidance is available, for players and relatives alike. responsiblegambling.org

iGaming Ontario

The body running the regulated online market here also oversees the BetGuard self-exclusion tool, so players and relatives can confirm how a long exclusion applies across participating sites. igamingontario.ca

Choose Between a Pause and a Full Stop

Pause for a Day or Two. A short pause closes your play for hours or days, then reopens on its own. Open the account's limit section, pick the cooling-off option and confirm the dates; the break applies to the whole account, not one game.

Close Access for Months. Longer exclusion shuts access in your account for the period you select, and it cannot be lifted early. Set it from the same limit section and confirm; login and play stay closed while it runs, so pick the length with that in mind.

What Is BetGuard? BetGuard is Ontario's register, run by iGaming Ontario, and one registration covers all regulated online gaming sites there, including OLG. Choose 6 months, 1 year, 5 years or a custom term, and apply at 19 or older. betguard.ca

Help and safeguards

Read this before you decide

You will know exactly whom to email, what a pause does and where broader protection comes from.

How do I close my Cookie Casino account permanently?+

Ask the support team by email at [email protected] and state that you want the account closed rather than paused. Once closed, it stays closed, so make the request only when you are certain. Live chat reaches the same team around the clock if you would rather talk it through first.

Are the limit settings the same in the mobile account?+

Yes, the mobile version carries the same limit section as the desktop account, with deposit and loss limits in one place. What you set there is stored on the account itself, not on the device. Switching from a phone to a laptop shows the same figures.

Can a self-exclusion be lifted before it runs out?+

No, the period you choose is fixed and cannot be shortened once it starts. Access stays closed for the full term, so pick the length that matches how long you actually need. Choosing carefully at the start saves you from a lockout you regret.

What does a cooling-off period change while it is running?+

A cooling-off period freezes your access for the term you pick: the account stays visible but play and deposits are blocked. When the term ends, play is possible again without any request from you. A deposit limit works differently, since it caps what you add rather than stopping access.

Does excluding myself here block my accounts at other casinos?+

No, a self-exclusion set in your Cookie Casino account applies to this account alone. Ontario players who want the block to reach every regulated site in the province can register with BetGuard, run by iGaming Ontario, which covers all of them for at least six months. Those outside Ontario should set a separate exclusion at each operator they use.